Frequently asked questions.
Everything you need to know before ordering and using a HostXora server.
What is the difference between RDP and VPS?
RDP plans provide a Windows desktop you access remotely. VPS plans typically run Linux and are designed for websites, apps, APIs, bots and development workloads.
How quickly is a server delivered?
Standard provisioning normally takes the setup time shown on the selected plan. Order status and credentials appear inside your dashboard.
How do I add wallet balance?
Sign in, open Add Balance, pay using an available method and submit the UTR or transaction ID. The admin verifies it before crediting your wallet.
Where will I receive server credentials?
Once an order becomes active, its IP address, username and password are shown in your customer dashboard.
Can I upgrade my server?
Yes. Open a support ticket with your order ID and the resources you require. Our team will confirm availability and pricing.
Do you provide refunds?
Refund eligibility depends on the service state and circumstances. Please read our Refund Policy before ordering.
Can I use servers for any purpose?
No. Illegal activity, attacks, spam, malware, abuse and other prohibited workloads are not allowed. See the Acceptable Use Policy.
How can I contact support?
Existing customers should use support tickets. Pre-sales questions can be submitted through the contact page.