Wallet deposits
Submitting a balance request does not credit the wallet until payment is verified. Duplicate or incorrect requests may be rejected. Approved wallet credit is generally intended for purchasing HostXora services.
Before provisioning
If an order cannot be provisioned, the order amount will normally be returned to the HostXora wallet. Requests for return to the original payment method are reviewed individually and may require payment verification.
After provisioning
RDP and VPS services are digital, resource-based products. Once credentials are delivered or resources are provisioned, refunds are generally not available for change of mind, incompatible software, unused time or customer configuration issues.
Eligible service failures
If HostXora cannot deliver the purchased specification or a verified platform failure prevents use for a material period, we may offer correction, replacement, service credit or refund depending on the circumstances.
Non-refundable cases
- Suspension or termination for policy violations.
- IP reputation or third-party blocking outside our control.
- Customer-side configuration, password or connectivity problems.
- Cryptocurrency, payment processing or currency conversion charges.
- Expired services and deleted data.
Requesting review
Open a ticket within 48 hours of the relevant issue and include the order ID, evidence and a clear explanation. Chargebacks raised without contacting support may trigger account restriction while investigated.