Information we collect
We collect account details such as name, email, password hash, wallet and order history, support messages, transaction references and technical security logs. We do not request your UPI PIN, OTP or banking password.
How information is used
- To create and secure customer accounts.
- To verify payments and provide ordered services.
- To respond to support and sales enquiries.
- To prevent fraud, abuse and security incidents.
- To meet applicable legal and accounting obligations.
Sharing
Information may be shared only with infrastructure, payment, security and professional service providers where necessary to operate HostXora, or when legally required. We do not sell personal information.
Retention
Records are retained for as long as required to provide services, resolve disputes, prevent fraud and meet legal requirements. Retention periods vary by record type.
Security
We use password hashing, restricted database access, secure sessions and reasonable operational safeguards. No online system is completely risk-free, so customers should use unique passwords and protect server credentials.
Your choices
You may request correction or deletion of eligible personal data by contacting support. Some records may be retained where required for security, fraud prevention or legal compliance.
Contact
Privacy questions can be sent through the Contact page or to the support email displayed on this website.